FAQ

What are your hours of operation?

Our current business hours are Monday through Thursday 7:30am – 5:30pm, and Friday 7:30am – 5pm. Currently, we are open two Saturdays per month from 8:30am – 11am. Please call (920) 749-9400 to inquire which Saturdays we are open or to book a convenient appointment time. Appointments can also be scheduled via the Petdesk app.

Where is your clinic located?

Crossroads Veterinary Clinic is located at W5493 County Road KK (Calumet Street) just east of the Appleton city limits. We are about ½ mile east of the County Road N and Calumet Street (County Road KK) intersection and across the street from Schmalz Landscaping. Our facility is located at the end of a private drive which can be a bit deceptive for first time visitors. The frontage road entrance is located between DC Auto Repair and Kidzland 2 Child Care Center on the south side of road. After turning onto the frontage road, take a sharp right (west) turn to our driveway.

What do I do in the case of an emergency and your clinic isn't open?

If you have an immediate EMERGENCY outside of our regular business hours, please call Blue Pearl Pet Hospital – Fox Valley at (920) 993-9193, and they will be happy to assist you.  They are located at 4706 New Horizons Blvd near the Fox River Mall, not far from the corner of Casaloma Drive and Prospect Avenue.

Do you offer any payment plans?

Unfortunately, we do not offer any payment plans. We request that you pay for services provided at the time of your pet’s visit.  We do accept major credit cards, as well as providing you with any information you need to submit claims to your veterinary insurance plan.  Many of these plans can help cover routine and emergency services. 

What forms of payment do you accept?

We can accept any of the following payment methods:

• Cash
• Visa
• Mastercard
• American Express
• Discover

We also can provide information necessary for you to file claims with your pet insurance plans.

What's the best way to schedule an appointment?

You can request an appointment through our app! 

Or you can call (920) 749-9400 to book a convenient appointment time.

Can I call and have you fax a copy of my pet's rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number.  You can also access your pet’s vaccine record at any time using your PetDesk app!